Terms and conditions

These terms and conditions govern access to and use of the Nora app, including the therapist dashboard, client records, sessions, notes, documents, practice support content, and AI assistant features.

By creating an account, ticking the acceptance box, or using the app, you confirm that you have read, understood, and agree to these terms. If you do not agree, you must not create an account or use the app.

The app is intended for professional practice administration and support. It is not a client-facing therapy service, electronic health record prescribed by a regulator, emergency service, crisis service, or substitute for professional judgement.

You may use the app only if you are at least 18 years old and are using it for professional, business, or practice-management purposes.

You are responsible for making sure that your use of the app is lawful, ethical, appropriate for your professional role, and consistent with any rules, standards, insurance requirements, contracts, supervision obligations, or regulatory duties that apply to you.

You must not allow any unauthorised person to access the app through your account.

You must provide accurate account information and keep it up to date. You are responsible for maintaining the confidentiality of your login details and for all activity under your account.

You must use a strong password, keep your devices secure, and tell us promptly if you believe your account has been compromised or used without authorisation.

We may refuse, suspend, or terminate access if we reasonably believe there has been misuse, unlawful activity, a security risk, non-payment where paid services apply, or a breach of these terms.

The app provides tools to help therapists and practice users manage client records, contact information, therapy goals, health and background information, risk markers, sessions, notes, note categories, encrypted documents, schedules, practice-growth resources, and related administration.

The app may include links or references to contracts, worksheets, resources, calendar events, encrypted documents, or other materials.

We may add, change, pause, or remove features from time to time. We will try to avoid changes that materially reduce core functionality without reasonable notice, but we do not guarantee that every feature will always be available.

The app is a practice support tool only. You remain solely responsible for your professional advice, clinical decisions, client care, safeguarding, risk assessment, crisis response, referrals, supervision, record keeping, confidentiality, consent, and compliance with applicable laws and professional standards.

We do not provide therapy, counselling, psychotherapy, medical advice, diagnosis, risk assessment, safeguarding advice, or clinical supervision through the app.

You must not rely on the app, the AI assistant, or any app-generated content as the sole basis for decisions about a client. You must review and verify all notes, summaries, suggestions, records, and outputs before relying on them.

The app is not designed for emergencies. If a client is at immediate risk or urgent intervention may be required, you must follow your own professional, local, emergency, safeguarding, and crisis procedures.

You are responsible for deciding what client data, special category data, health information, notes, risk information, documents, and other content you enter into the app.

You must have a valid lawful basis, consent where required, notices, policies, records, and professional justification for collecting, using, storing, and sharing any personal data or confidential information in the app.

You must not enter information that you are not entitled to process, and you must keep client data accurate, relevant, proportionate, and no more extensive than is necessary for your professional purposes.

You are responsible for responding to your clients and other data subjects if they exercise rights in relation to information for which you are the controller, unless we have separately agreed otherwise in writing.

For client records, session notes, health information, risk information, documents, and similar practice content that you choose to enter, you will usually act as the controller and we will usually act as a processor or service provider, except where the law requires a different role.

For account administration, service operation, security, billing, analytics, support, legal compliance, and improvement of the app, we may act as an independent controller.

You authorise us to process app data as necessary to provide, secure, maintain, support, troubleshoot, and improve the app, to comply with law, and to enforce these terms.

Where you are a controller of client or other practice data and Nora processes that data on your behalf, the Nora Data Processing Addendum forms part of the agreement and takes precedence over these terms in relation to that processing.

The app may include an AI assistant for practice management tasks such as drafting administrative notes, structuring documentation, summarising dashboard information, helping with scheduling context, and offering general business or practice-operations support.

The AI assistant may use a read-only snapshot of your account data, including client names, session information, risk markers, and recent note content, to answer your prompts. Your prompts and relevant context may be sent to third-party AI providers to generate responses.

AI outputs may be incomplete, inaccurate, unsuitable, outdated, or inappropriate for your specific circumstances. You are responsible for checking all AI outputs before using them.

The AI assistant must not be used for clinical diagnosis, treatment planning, therapeutic interventions, risk assessment, safeguarding decisions, crisis support, or any purpose that requires professional clinical judgement.

The app relies on third-party services, which may include hosting, database, authentication, email, analytics, AI model providers, infrastructure, deployment, and other technical suppliers. The app may also contain links to third-party websites, contracts, worksheets, resources, calendar services, or files that you add or choose to use.

We are not responsible for the acts, omissions, availability, security, performance, content, policies, failures, data loss, or data breaches of third-party providers, therapists, clients, or other third parties, except to the extent that liability cannot legally be excluded or limited.

You are responsible for checking whether any third-party service, link, contract, worksheet, or resource is appropriate, lawful, secure, and suitable for your intended use.

The app is provided on an as-is and as-available basis. We do not guarantee uninterrupted availability, error-free operation, compatibility with every device or browser, or that defects will be fixed within a particular time.

Access may be interrupted by maintenance, updates, security work, third-party outages, network issues, force majeure events, or other causes outside our reasonable control.

You are responsible for keeping any separate records, exports, backups, or continuity arrangements that your professional duties, insurance, regulator, or practice policies require.

You must use the app only for lawful professional purposes. You must not misuse the app, attempt unauthorised access, probe or attack security, introduce malware, scrape data, overload the service, reverse engineer the app, or interfere with other users or systems.

You must not use the app to store or transmit unlawful, harmful, infringing, abusive, discriminatory, misleading, or malicious content.

You must not use the app to provide emergency services, automated clinical decisions, unlawful surveillance, spam, or any activity that would breach confidentiality, data protection law, professional duties, or another person's rights.

You retain ownership of the content you enter into the app, including client records, notes, session information, documents, and other practice content.

You grant us the rights we need to host, process, transmit, display, secure, back up, troubleshoot, and otherwise handle your content for the purpose of providing and supporting the app.

You are responsible for your content, including its accuracy, legality, confidentiality status, professional appropriateness, and any consequences of entering, editing, deleting, sharing, exporting, or relying on it.

The app, software, user interface, design, documentation, prompts, workflows, trade names, branding, and other materials we provide are owned by us or our licensors.

You may use the app only as permitted by these terms. You must not copy, sell, sublicense, publish, adapt, or exploit any part of the app except as expressly allowed by us in writing or by law.

Some features may be free, in beta, or made available without charge. We may introduce paid plans, usage limits, trials, or paid features in the future.

Where fees apply, the applicable price, billing terms, cancellation rights, and payment arrangements will be shown or agreed before you are charged.

You may stop using the app at any time. We may suspend or terminate access if we reasonably believe you have breached these terms, created legal or security risk, misused the app, failed to pay applicable fees, or used the app in a way that may harm us, users, clients, third parties, or service providers.

Termination does not affect rights and obligations that have already arisen, including confidentiality, payment obligations, intellectual property rights, limitations of liability, and any provisions intended to survive termination.

To the fullest extent permitted by law, we exclude all warranties, representations, conditions, and terms that are not expressly set out in these terms, including implied warranties of fitness for a particular purpose, professional suitability, uninterrupted availability, and error-free operation.

Nothing in these terms excludes or limits liability where it would be unlawful to do so, including liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or any non-excludable statutory rights.

To the fullest extent permitted by law, we are not liable for indirect, incidental, special, consequential, exemplary, or punitive losses, or for loss of profit, revenue, goodwill, business opportunity, anticipated savings, data, records, contracts, clients, reputation, or business interruption.

To the fullest extent permitted by law, we are not liable for loss, damage, claims, complaints, regulatory action, professional consequences, client outcomes, clinical decisions, third-party data breaches, third-party service failures, third-party content, unauthorised access caused by your acts or omissions, or your failure to maintain appropriate records, consents, safeguards, backups, supervision, or professional procedures.

If we are liable to you for any reason, our total aggregate liability arising out of or in connection with the app and these terms will be limited to the greater of GBP 100 or the fees you paid to us for the app in the 12 months before the event giving rise to the claim, except where the law does not allow that limit.

You agree to reimburse us for reasonable losses, liabilities, damages, costs, and expenses arising from your breach of these terms, unlawful use of the app, professional services, client relationships, client data, content you enter, or claims made by clients or third parties in connection with your use of the app, except to the extent caused by our breach of these terms or liability that cannot legally be excluded.

We may update these terms from time to time. If a change is material, we will take reasonable steps to notify users, such as by updating the terms page, showing an in-app notice, or requiring renewed acceptance.

Your continued use of the app after updated terms take effect means you accept the updated terms. If you do not agree to updated terms, you must stop using the app.

These terms are governed by the laws of England and Wales. The courts of England and Wales will have exclusive jurisdiction, except where applicable law gives you mandatory rights to bring proceedings elsewhere.

If you have questions about these terms, contact us at support@meetnora.uk.